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What was your relationship with them?
Your role when you worked together. Pick the closest match.
Vendor / supplier
Agency
Implementation partner
Co-sell partner
Freelancer / consultant
Other
How reliably did they pay on time?
Think about invoice payment speed, net terms honoring, and whether chasing was required.
Pays on time
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How was their communication?
Responsiveness, clarity, keeping you in the loop on decisions and changes.
Communication
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Did they honor the agreed scope?
Did they stick to what was signed, or did requirements expand without compensation?
Honors scope
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Could you reach decision-makers when needed?
When issues needed escalating, could you get to the right person — or were you stuck in an endless loop?
Decision-maker access
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How fast did they approve work and decisions?
Think about turnaround time on deliverables, sign-offs, and getting things over the line.
Approval speed
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Were they fair when things went wrong?
When issues arose, did they negotiate in good faith — or did they use their leverage against you?
Fair in disputes
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Did they treat you like a real partner?
Did they value the relationship, share credit, and hold up their end — or were you just a vendor to manage?
Treats partners fairly
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How stable was their team and org?
Did contacts and champions stay in place, or were you constantly re-onboarding new people?
Internal stability
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Would you work with them again?
This is weighted heavily in their overall Legit Score.
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